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SN Travel Cookie Policy

BACKGROUND:
This website at https://www.sntravel.co.uk/ (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you have selected your preferred Cookie options in Our Cookie control panel and continue to use Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation
    • In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
“We/Us/Our” SN Travel, a company registered in England under number 01136085, whose registered office is at 168 Stoke Newington Road, London, N16 7UY.
  1. Information About Us
    • Our Site is owned and operated by SN Travel.
    • Our GDPR Lead can be contacted online, by telephone on +44 (0) 207 254 0136, or by post at 168 Stoke Newington Road, London, N16 7UY.
  1. How Does Our Site Use Cookies?
    • Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    • By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site to collect information about how visitors use our site and to provide social media links. For more details, please refer to section 4 below.
    • All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
      • Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

  • Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  • Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

  • Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

  • Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  • Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

  • Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

  • Cookies on Our Site are not permanent and will expire.
  • For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Notice at
    https://www.sntravel.co.uk/privacy-notice/.
  • For more specific details of the Cookies that We use, please refer to the table below.
  1. What Cookies Does Our Site Use?
    • The following first party Cookies may be placed on your computer or device:
Cookie Purpose & Type Strictly Necessary Expires
Codeigniter Retain session information while you use the site Yes End of session
PHP Retain session information while you use the site Yes End of session
Popup Tracks whether the visitor has seen the popup No 1 month
  • The following third party Cookies may be placed on your computer or device:
Cookie Purpose & Type Strictly Necessary Expires
None
  • Our Site uses analytics services provided by Google and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
  • The analytics services used by Our Site uses analytics Cookies to gather the required information.
  • The analytics services used by Our Site uses the following analytics Cookies:
Cookie Purpose & Type Strictly Necessary Expires
Google Google Analytics No 6 months
Facebook Facebook likes, sharing and analytics No 12 months
  1. Consent and Control
  1. Changes to this Cookie Policy
    • We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
    • In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  1. Further Information
    • If you would like to know more about how We use Cookies, please contact us online, by telephone on +44 (0) 207 254 0136, or by post at 168 Stoke Newington Road, London, N16 7UY.

For more information about privacy policy, please visit https://www.sntravel.co.uk/privacy-notice/.
Document Owner and Approval
The GDPR Lead is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

hasna de four
hasna de four
07/12/2024
Extremely efficient
Andrew Smith
Andrew Smith
26/11/2024
Recently used SN Travel for the second time to help us with our annual holiday The booking process with Laura was great as always but everything after that was very poor. The hotel we stayed at was in the middle of a major upgrade with work starting early in the morning and lasting all day. It was noisy and dusty and not how I want to spend my holiday. The work was right outside our room and all round the swimming pool, see photos. Whilst I fully understand that this is not the fault of SN Travel other holiday makers had been warned and either moved to other buildings on the complex or changed hotels. Either SN Travel decided not to tell us this or they are not very well informed by their local agent. Either way you should question why you need to use them rather than go direct to the hotel or book online Our transfer from the airport, which they organised, was also a shambles but again they are taking no responsibility for that either. Make your own judgement as to whether you want to use this company, I think there are many better ones out there. We certainly won’t ever use them again
Patsy Bowrin
Patsy Bowrin
23/11/2024
Nadeene is such a great caring supporting Travel Agency she’s a credit to employees nadeene is so supportive and understanding, and we go that extra mile
Rodney Robinson
Rodney Robinson
17/11/2024
SN travel are a brilliant company to deal with, they are really efficient in coming back to you with information or improved prices that you have requested, They alway have great deals on flights and accommodation no matter where you are going. I have used SN travel many times now and I am always happy to recommend them.
SP
SP
14/11/2024
I always book with SN Travel, Very reliable. Jsade is always very helpful, he is the person that will always help with my booking.
Noura Qatib
Noura Qatib
08/11/2024
Nice agency
Rianna
Rianna
08/11/2024
Nadeene is amazing to deal with. Not like most other travel agents who fob you off just to take your money. She genuinely makes an effort to cater to your specific needs. I highly recommend booking with SN Travel & Nadeene especially.
Dawn Thomas
Dawn Thomas
07/11/2024
Sntravel exceeded the dream. We recently had 78 passengers in our group who booked with SNTravel to travel to Antigua for a 60th birthday staying at St James's Club and other parts of the island. Yvonne made the dream become the reality, dilligently working to accommodate everyone's need. An exceptional job and everyone has said until the next time. Thank Andrew & Dawn
Kelisha
Kelisha
25/10/2024
Great service from SN Travel ( Laura) who helped plan a great holiday to Bodrum, Turkey, BTW this is my 3rd time booking with them.
Beverley Bonnick
Beverley Bonnick
23/10/2024
My recent travel was sadly horrendous. The issues start with information for my flight to my hotel stay. I had to email and call SN for my final holiday details as my date for travelling were nearing. This filled me with anxiety. My hotel itinerary was different to my friends, I had room only booked with no breakfast meal, the lift to our hotel floor was not working properly, there was no one to help us with our luggage to our room on the 18th floor, we had no hot water to shower after travelling for hours, I could not close the blinds to my window, so was completely disposed to all to see me in my room, the room itself was not very clean. My friends in another room also experienced the same issues as well, and we spoke with other guests who were equally disappointed. We complained almost every day, and eventually spoke to the hotel director Bill Russell (that's the name he gave us) Bill informed us that a waiver of 1 nights stay would be returned to us as soon as SN travel were contacted and informed. Sad to say this was my first time using SN and will be the last. DO NOT GO TO THE MANHATTAN AT TIMES SQUARE HOTEL!!! This place needs to be completely refurbished. We await to find out if we will have further contact with SN Travel & The Manhattan.
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