Hotels in Playa del Carmen

Extremely efficient

Recently used SN Travel for the second time to help us with our annual holiday The booking process with Laura was great as always but everything after that was very poor. The hotel we stayed at was in the middle of a major upgrade with work starting early in the morning and lasting all day. It was noisy and dusty and not how I want to spend my holiday. The work was right outside our room and all round the swimming pool, see photos. Whilst I fully understand that this is not the fault of SN Travel other holiday makers had been warned and either moved to other buildings on the complex or changed hotels. Either SN Travel decided not to tell us this or they are not very well informed by their local agent. Either way you should question why you need to use them rather than go direct to the hotel or book online Our transfer from the airport, which they organised, was also a shambles but again they are taking no responsibility for that either. Make your own judgement as to whether you want to use this company, I think there are many better ones out there. We certainly won’t ever use them again

Nadeene is such a great caring supporting Travel Agency she’s a credit to employees nadeene is so supportive and understanding, and we go that extra mile

SN travel are a brilliant company to deal with, they are really efficient in coming back to you with information or improved prices that you have requested, They alway have great deals on flights and accommodation no matter where you are going. I have used SN travel many times now and I am always happy to recommend them.

I always book with SN Travel, Very reliable. Jsade is always very helpful, he is the person that will always help with my booking.

Nice agency

Nadeene is amazing to deal with. Not like most other travel agents who fob you off just to take your money. She genuinely makes an effort to cater to your specific needs. I highly recommend booking with SN Travel & Nadeene especially.

Sntravel exceeded the dream. We recently had 78 passengers in our group who booked with SNTravel to travel to Antigua for a 60th birthday staying at St James's Club and other parts of the island. Yvonne made the dream become the reality, dilligently working to accommodate everyone's need. An exceptional job and everyone has said until the next time. Thank Andrew & Dawn

Great service from SN Travel ( Laura) who helped plan a great holiday to Bodrum, Turkey, BTW this is my 3rd time booking with them.

My recent travel was sadly horrendous. The issues start with information for my flight to my hotel stay. I had to email and call SN for my final holiday details as my date for travelling were nearing. This filled me with anxiety. My hotel itinerary was different to my friends, I had room only booked with no breakfast meal, the lift to our hotel floor was not working properly, there was no one to help us with our luggage to our room on the 18th floor, we had no hot water to shower after travelling for hours, I could not close the blinds to my window, so was completely disposed to all to see me in my room, the room itself was not very clean. My friends in another room also experienced the same issues as well, and we spoke with other guests who were equally disappointed. We complained almost every day, and eventually spoke to the hotel director Bill Russell (that's the name he gave us) Bill informed us that a waiver of 1 nights stay would be returned to us as soon as SN travel were contacted and informed. Sad to say this was my first time using SN and will be the last. DO NOT GO TO THE MANHATTAN AT TIMES SQUARE HOTEL!!! This place needs to be completely refurbished. We await to find out if we will have further contact with SN Travel & The Manhattan.